Our Guarantee
The Museum prides itself on standards of quality and service second to none. That's why our guarantee is equally uncompromising. Very simply, you must be pleased with every single purchase, or we'll send you a replacement, merchandise credit or a full refund at your discretion.
Ordering Made Quick and Easy
The Museum staff works hard to make sure your order is handled as expeditiously as possible. For fastest service, we invite you to order online or use our toll-free number (1-800-835-2700). We're here to take your order 9am to 5pm Pacific Time weekdays only. Just have your credit card handy and a list of the items you want to order, along with their product numbers.
Our Policy - 30 Days to Make up Your Mind
Jewelry and Gift Items are extremely personal decision, and we believe that every customer must be fully satisfied with his or her purchase. Here at the Museum, we take great pride in practicing honest and fair business and customer service, and though we can't please everyone, we certainly will try our hardest. That's why we give you a full 30 days to decide. If you are unhappy for any reason, just send it back for a full refund or exchange (less shipping and handling charges). But please do not remove the Museum tag on any item. Jewelry that has no visible defect will be accepted for return only if the tag is still in place. Send your prepaid package to:
Museum of Jewelry 401 1st Street Suite: 205 RICHMOND, CA 94801 USA
